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IT technical support officer


Location: Khartoum North (Bahri)
Our company establish in 2003, working in IT solution in general
Our office in Kafori block 11 Building 284
Looking for a female IT technical support officer as below:

Job Title: IT technical support officer

Department: Information Technology
Job Description IT technical support officer monitor and maintain the computer systems and networks of the Customer and the company. She will install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person. Her role may span one or more areas of expertise.
Key Responsibilities:
IT Responsibility:
• Troubleshoot hardware, software and network operating system for Windows, Mac and Mobiles.
• Responsible of the maintenance and evaluation of the hardware, software and resources both for company and customer.
• Have integration role with the Customer and the Company.
• Responsible for the installation, training and troubleshoot for the software.
• Responsible of the software maintenance.
• Support and follow up with Customer and write a weekly and monthly report for the Supervisor.
• To design and establish a Primarily Level of the mobile phone’s Applications.
• To build the costing study, prepare the proposals and Quotations.
• To keep contact and follow up with the partners aboard.
• Manage Customer Relation within the Technical Support Scope.
• Log Customer Requests and Resolutions offer.
• Write or Run Scripts and Code.
• Research Technical Solutions online and present reports accordingly.
Electronic Responsibilities:
• Responsible for some electronic functions, such as access control, and other Electronic Mechanic.
• Responsible of Maintenance and evaluate electronic devices.
Network Responsibilities:
• Troubleshoot, Switches and routers and PCs network Configurations.
• Diagnose network problems.

Requirements:
• BSC in Information Technology.
• Network background.
• Database background.
• Electronic background.
• Knowledge with Programming languages such as: C#.net, Java, CC+, HTML and ASP.net.
• Knowledge with SQL server Mainly with overview knowledge in MYSQL server, PLSQL, SQL server reporting service, Crystal Report and Oracle.
• Background with windows 7. Windows XP, windows 2008 server, windows 3003 server, Unix and Linux.
• Background with Android OS and IOSX.
• Background with Cell phones applications.

Skills:
• Team Player.
• Good Communication Skills.
• Presentable.
• Problem Solving.
• Working under pressure.
• Multi-Tasking.
• Customer Focused.
Salary:
1. First Three month 900 SDG
2. After sign the contract 1100 SDG .

Everyone who wish to be included in the interview, do send your C.V to this email, so as to schedule an interview and contact you with the place and time.
Closing date: 31/03/2014
Email: q98014@gmail.com
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