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ADMINISTRATIVE ASSISTANT


General Purpose
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Perform a wide range of administrative and office support activities for the department and/or managers and supervisors to facilitate the efficient operation of the organization.
Main Job Tasks and Responsibilities
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answer, screen and transfer inbound phone calls
receive and direct visitors and clients
general clerical duties including photocopying, fax and mailing
maintain electronic and hard copy filing system
retrieve documents from filing system
handle requests for information and data
resolve administrative problems and inquiries
prepare written responses to routine enquiries
prepare and modify documents including correspondence, reports, drafts, memos and emails
schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
prepare agendas for meetings and prepare schedules
record, compile, transcribe and distribute minutes of meetings
open, sort and distribute incoming correspondence
maintain office supply inventories
coordinate maintenance of office equipment
coordinate and maintain records for staff, telephones, parking and petty cash
Education and Experience
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computer skills and knowledge of relevant software
knowledge of operation of standard office equipment.
knowledge of clerical and administrative procedures and systems such as filing and record keeping
knowledge of principles and practices of basic office management
Key Competencies
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communication skills - written and verbal
planning and organizing
prioritizing
problem assessment and problem solving
information gathering and information monitoring
attention to detail and accuracy
flexibility
adaptability
customer service orientation
teamwork
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