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Guest Service Agent


We are currently seeking for passionate and dynamic

Guest Service Agents who pride themselves on their

ability to deliver extraordinary levels of customer

service and provide creative solutions to our guests.

As Guest Service Agent, you will provide reception

services for Guests to contribute to an overall

exceptional experience from check-in through check-out

and complete audits, as required. A Receptionist

contributes to the first impressions of our Guests and,

therefore, must perform the following tasks to the

highest standards:

Achieve positive outcomes from Guest queries in a timely

and efficient manner.
Ensure an efficient reception experience for Guests,

including check in/out, and complete audit procedures,

as required.
Ensure that the Guest Service Manager is kept fully

aware of any relevant feedback from guests and, or,

other departments.
Demonstrate a high level of customer service at all

times.
Attend appropriate training courses, when required, and

assist with the Night Team's training and development

efforts.
Demonstrate a knowledge of hotel room categories, room

rates, packages, promotions and other general product

knowledge necessary to perform daily duties.
Maximize room occupancy and use up-selling techniques to

promote hotel services and facilities.
Use the correct procedures regarding the acceptance of

foreign currencies, credit cards and cash in accordance

with the hotel credit policy.
Comply with hotel security, fire regulations and all

heath and safety legislation.
Act in accordance with policies and procedures when

working with front of house equipment and property

management systems.
Follow company brand standards.
Assist other departments, as necessary.

Education, Qualifications, Knowledge & Experiences

You should be having ideally a bachelor’s degree in

hotel management or hospitality with a minimum of
three (3) years experiences in a similar position within

the hospitality industry.

Competencies
The ideal candidate should have an understanding of the

nature of the hotel business. He/she understands how the

hotel business runs; displays a clear understanding of

the company, its vision & business priorities. Excellent

customer service skills; Excellent oral and written

communication skills; interpersonal skills, takes

initiative, hospitality attitude. Establishes effective

relationships with internal & external customers;

understands & anticipates customers’ needs; Take

responsibility. Feel personally accountable for taking

care of things quickly and effectively Works effectively

with colleagues to achieve result.

BENEFITS & ENTITLEMENTS:

Competitive Tax-Free Basic Salary
Accommodation
Transportation
Meals
Uniforms
Educational Assistance
Medical & Life Insurance
Airline Ticket & Annual Vacation Entitlement
Yearly Bonus Scheme
Gloria Employee Discount Scheme
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