Guest Service Agent
We are currently seeking for passionate and dynamic
Guest Service Agents who pride themselves on their
ability to deliver extraordinary levels of customer
service and provide creative solutions to our guests.
As Guest Service Agent, you will provide reception
services for Guests to contribute to an overall
exceptional experience from check-in through check-out
and complete audits, as required. A Receptionist
contributes to the first impressions of our Guests and,
therefore, must perform the following tasks to the
highest standards:
Achieve positive outcomes from Guest queries in a timely
and efficient manner.
Ensure an efficient reception experience for Guests,
including check in/out, and complete audit procedures,
as required.
Ensure that the Guest Service Manager is kept fully
aware of any relevant feedback from guests and, or,
other departments.
Demonstrate a high level of customer service at all
times.
Attend appropriate training courses, when required, and
assist with the Night Team's training and development
efforts.
Demonstrate a knowledge of hotel room categories, room
rates, packages, promotions and other general product
knowledge necessary to perform daily duties.
Maximize room occupancy and use up-selling techniques to
promote hotel services and facilities.
Use the correct procedures regarding the acceptance of
foreign currencies, credit cards and cash in accordance
with the hotel credit policy.
Comply with hotel security, fire regulations and all
heath and safety legislation.
Act in accordance with policies and procedures when
working with front of house equipment and property
management systems.
Follow company brand standards.
Assist other departments, as necessary.
Education, Qualifications, Knowledge & Experiences
You should be having ideally a bachelor’s degree in
hotel management or hospitality with a minimum of
three (3) years experiences in a similar position within
the hospitality industry.
Competencies
The ideal candidate should have an understanding of the
nature of the hotel business. He/she understands how the
hotel business runs; displays a clear understanding of
the company, its vision & business priorities. Excellent
customer service skills; Excellent oral and written
communication skills; interpersonal skills, takes
initiative, hospitality attitude. Establishes effective
relationships with internal & external customers;
understands & anticipates customers’ needs; Take
responsibility. Feel personally accountable for taking
care of things quickly and effectively Works effectively
with colleagues to achieve result.
BENEFITS & ENTITLEMENTS:
Competitive Tax-Free Basic Salary
Accommodation
Transportation
Meals
Uniforms
Educational Assistance
Medical & Life Insurance
Airline Ticket & Annual Vacation Entitlement
Yearly Bonus Scheme
Gloria Employee Discount Scheme
Guest Service Agents who pride themselves on their
ability to deliver extraordinary levels of customer
service and provide creative solutions to our guests.
As Guest Service Agent, you will provide reception
services for Guests to contribute to an overall
exceptional experience from check-in through check-out
and complete audits, as required. A Receptionist
contributes to the first impressions of our Guests and,
therefore, must perform the following tasks to the
highest standards:
Achieve positive outcomes from Guest queries in a timely
and efficient manner.
Ensure an efficient reception experience for Guests,
including check in/out, and complete audit procedures,
as required.
Ensure that the Guest Service Manager is kept fully
aware of any relevant feedback from guests and, or,
other departments.
Demonstrate a high level of customer service at all
times.
Attend appropriate training courses, when required, and
assist with the Night Team's training and development
efforts.
Demonstrate a knowledge of hotel room categories, room
rates, packages, promotions and other general product
knowledge necessary to perform daily duties.
Maximize room occupancy and use up-selling techniques to
promote hotel services and facilities.
Use the correct procedures regarding the acceptance of
foreign currencies, credit cards and cash in accordance
with the hotel credit policy.
Comply with hotel security, fire regulations and all
heath and safety legislation.
Act in accordance with policies and procedures when
working with front of house equipment and property
management systems.
Follow company brand standards.
Assist other departments, as necessary.
Education, Qualifications, Knowledge & Experiences
You should be having ideally a bachelor’s degree in
hotel management or hospitality with a minimum of
three (3) years experiences in a similar position within
the hospitality industry.
Competencies
The ideal candidate should have an understanding of the
nature of the hotel business. He/she understands how the
hotel business runs; displays a clear understanding of
the company, its vision & business priorities. Excellent
customer service skills; Excellent oral and written
communication skills; interpersonal skills, takes
initiative, hospitality attitude. Establishes effective
relationships with internal & external customers;
understands & anticipates customers’ needs; Take
responsibility. Feel personally accountable for taking
care of things quickly and effectively Works effectively
with colleagues to achieve result.
BENEFITS & ENTITLEMENTS:
Competitive Tax-Free Basic Salary
Accommodation
Transportation
Meals
Uniforms
Educational Assistance
Medical & Life Insurance
Airline Ticket & Annual Vacation Entitlement
Yearly Bonus Scheme
Gloria Employee Discount Scheme
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