Customer Service Representatives
Description:
Recruiting Customer Service Representatives (CSR), Contact Centre for one of the leading banking industry in UAE.
Candidates with minimum 1-2 years experience in customer services / Contact Centre can apply.
Job description :
Provide excellent customer service by attending to incoming calls within the quality guidelines
Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
Recommend potential products or services to management by collecting customer information and analysing customer needs
Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
Maintains customer records by updating customer history through service requests/complaints and Notes
Maintain confidentiality of the bank’s customers and data
Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
Excellent communication skill in English &/or Arabic.
Kindly forward the response to [email protected]
Recruiting Customer Service Representatives (CSR), Contact Centre for one of the leading banking industry in UAE.
Candidates with minimum 1-2 years experience in customer services / Contact Centre can apply.
Job description :
Provide excellent customer service by attending to incoming calls within the quality guidelines
Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
Recommend potential products or services to management by collecting customer information and analysing customer needs
Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
Maintains customer records by updating customer history through service requests/complaints and Notes
Maintain confidentiality of the bank’s customers and data
Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
Excellent communication skill in English &/or Arabic.
Kindly forward the response to [email protected]