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مدير اداري لفندق ، Front Office Manager


*Assist the FOM manager with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day to day basis.
*Attend to Guests’ Inquiries, requests, complaints and compliment.
*Monitor departmental costs to ensure performance against budget.
*ensure proper training and procedures are in place to ensure provision of quality services.
*record the details of events in Duty Manager Log Book and to take necessary actions
*Monitors Front Office personnel to ensure guests receive warm attention and personal recognition.
*the ability to display a high degree of professionalism and integrity as befitting
a member of management.

المهارات
*A relevant Degree in Hospitality
*Minimum five years hotel experience, specifically in Rooms divisions Department.
*Demonstrated supervisor skills: good judgment and common sense .
*Computer literate with knowledge of a variety of computer software applications.
*Superior written and oral communications skills.
*Excellent organizational and time management skills, with the ability to set priorities for self and others.