Front Desk Supervisor
Join our Team
Work with a team that boasts of employee diversity of 36+ nationalities and which is built on mutual respect, collaboration, excellent service.
Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.
Responsibilities
Checks in guest in an efficient and friendly manner, using guest name whenever possible.
Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay.
Is a successful upseller.
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
Settles bill accurately through credit card or cash transaction.
Has the ability to drive and conduct the team in the absence of the GEM, reporting to the FOM. Has the ability to drive the team for excellent results, ensuring lobby coverage at all times.
Has the ability to guide and ensure all tasks on the check list are completed in an efficient manner.
Has the ability to perform other tasks or projects as assigned by the hotel management staff.
Coordinates arrivals, departures and billing requirements.
Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Coordinates with Housekeeping to ensure rooms are released in a timely manner. Review the daily arrivals for the next two days with FOM / GEM to make proper arrangement for the rooms. Assures that all financial and credit procedures are followed.
Follows up on credit problems with the Guest Experience Manager on duty and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available.
Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
Works harmoniously and professionally with co-workers and supervisors.
Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Services, Business Center, and lobby coverage. Conducts themselves with a high degree of professionalism as they are a role model to the rest of the team.
At least two-three years related working experience in luxury hotels in a Front Office Department.
Conduct additions tasks which are the requirement of the hotel as directed by hotel management.
Will be required to cover MOD shifts in the absence of GEM and FOM.
Special Requirements
Preferably Graduate from Hospitality School & Completed High School Education
Minimum one year working experience in a similar 5-star hotel OR minimum two year working experience as Front Desk Agent
Ideally has prior supervisory experience as they will have to cover manager shifts from time to time
Has a very good command of English
Has a cheerful personality
Join our Team
Work with a team that boasts of employee diversity of 36+ nationalities and which is built on mutual respect, collaboration, excellent service.
Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.
Responsibilities
Checks in guest in an efficient and friendly manner, using guest name whenever possible.
Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay.
Is a successful upseller.
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
Settles bill accurately through credit card or cash transaction.
Has the ability to drive and conduct the team in the absence of the GEM, reporting to the FOM. Has the ability to drive the team for excellent results, ensuring lobby coverage at all times.
Has the ability to guide and ensure all tasks on the check list are completed in an efficient manner.
Has the ability to perform other tasks or projects as assigned by the hotel management staff.
Coordinates arrivals, departures and billing requirements.
Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Coordinates with Housekeeping to ensure rooms are released in a timely manner. Review the daily arrivals for the next two days with FOM / GEM to make proper arrangement for the rooms. Assures that all financial and credit procedures are followed.
Follows up on credit problems with the Guest Experience Manager on duty and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available.
Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
Works harmoniously and professionally with co-workers and supervisors.
Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Services, Business Center, and lobby coverage. Conducts themselves with a high degree of professionalism as they are a role model to the rest of the team.
At least two-three years related working experience in luxury hotels in a Front Office Department.
Conduct additions tasks which are the requirement of the hotel as directed by hotel management.
Will be required to cover MOD shifts in the absence of GEM and FOM.
Special Requirements
Preferably Graduate from Hospitality School & Completed High School Education
Minimum one year working experience in a similar 5-star hotel OR minimum two year working experience as Front Desk Agent
Ideally has prior supervisory experience as they will have to cover manager shifts from time to time
Has a very good command of English
Has a cheerful personality
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