Assistant Front Desk Manager
JOB SUMMARY
Manage all front desk operations and ensure that all front desk associates adhere to policies, procedures, regulations and standards presented by hotel management. Ensuring that front desk operation runs smoothly in a professional manner at all times. Perform all front desk related responsibilities and duties when assigned or required. Perform duty manager related responsibilities and duties when assigned or required. Ensure all front desk agents have a clear expectations set to prioritize their responsibilities. Serve as BSA Champion for the Front Office Department. Ensure appropriate and adequate training of all front desk associates and supervisors including all on-the-job, off-the-job and 15min training
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports - 2
Titles of Direct Reports – Front Desk Agent/Team Leader & Supervisor
CANDIDATE PROFILE
Experience:
Adequate experience in a similar supervisory position within front office department minimum 3 years within high volume 4 or 5 star hotel.
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Problem Solving and Complain Handling
Leadership
Development, Coaching and Training skills
Multi-Tasking
Strong organizational and time management skills
Opera/Marsha/IMS/Guestware/Microsoft office and other systems knowledge
Education or Certification
Good level of English essential
JOB SUMMARY
Manage all front desk operations and ensure that all front desk associates adhere to policies, procedures, regulations and standards presented by hotel management. Ensuring that front desk operation runs smoothly in a professional manner at all times. Perform all front desk related responsibilities and duties when assigned or required. Perform duty manager related responsibilities and duties when assigned or required. Ensure all front desk agents have a clear expectations set to prioritize their responsibilities. Serve as BSA Champion for the Front Office Department. Ensure appropriate and adequate training of all front desk associates and supervisors including all on-the-job, off-the-job and 15min training
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports - 2
Titles of Direct Reports – Front Desk Agent/Team Leader & Supervisor
CANDIDATE PROFILE
Experience:
Adequate experience in a similar supervisory position within front office department minimum 3 years within high volume 4 or 5 star hotel.
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Problem Solving and Complain Handling
Leadership
Development, Coaching and Training skills
Multi-Tasking
Strong organizational and time management skills
Opera/Marsha/IMS/Guestware/Microsoft office and other systems knowledge
Education or Certification
Good level of English essential
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