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RECEPTIONIST



At Imperial, we know that one of our greatest assets is our workforce. We set very high standards and our employees continually exceed those standards.

It is the direct result of the efforts by our employees, that Imperial is one of the fastest growing independent vending operators in the country. Imperial began as a one- man coffee company serving Tulsa with annual sales of $30,000. Our vision is to be the most respected operator in our industry. We build our team based on our core values: Integrity, Relationships, Innovation & Responsibility. Imperial’s employees are very important to the success of our company. Our long-range objective is the continuous development of a growing and prospering business through which both the employees and the company will benefit. Our success as a company is built on the recognition of the skills and efforts made by each employee.


The Receptionist's duty is to maintain a high level of customer service.

The receptionist is the first point of contact for our customers and will be required to assist them in a professional & helpful way.

The receptionist duties include but are not limited to the following:

Answer Multi-line phones, screen and direct calls while providing basic information as needed
Take and deliver messages accurately
Create service calls/texts for dispatch
Provide general administrative and clerical support
Sort and distribute mail to employees
Serve visitors by greeting, welcoming, directing and announcing them appropriately
Responsible for taking customer supply orders via phone, fax or email
Responsible for entering supply orders into system, distributing to correct person/area
Responsible for maintaining & organizing office supply inventory
Monitor and distribute company emails and faxes
Maintain a safe and clean reception area
Maintain company/employee information - update phone numbers, addresses, email, etc.
Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication
Notify Manager immediately of dissatisfied service customers brought to light
Hours: Monday thru Friday, 8:00 AM to 5:00 PM with one hour lunch period


Qualifications
Must possess strong communication skills both written and verbal and must have strong organizational skills.
Must have the ability to work under stress and be able to work independently
Proficient in Windows operating system and Microsoft Office software products, specifically Excel, Word and Outlook
Experience with multi-line phone system and reception area
Must maintain a professional appearance & attitude required for success
Ability to interpret a variety of instructions furnished in both writing & oral
Demonstrated resourcefulness and ability to take initiative in completion of projects
Strong time management skills
Able to work effectively with a wide range of individuals and personalities


Apprehend criminals and evict violators

Take accurate notes of unusual occurrences

Report in detail any suspicious incidents

Patrol randomly or regularly building and perimeter

Monitor and control access at building entrances and vehicle gates

Watch alarm systems or video cameras and operate detecting/emergency equipment

Perform first aid or CPR.

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