ADMINISTRATIVE AND CUSTOMER SERVICE OFFICER
Scope:
Provide administrative assistant to manager. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Duties:
- Deal directly and respond promptly to customer inquiries either by telephone, electronically or face to face
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Process orders, forms, applications and requests
- Keep records of customer interactions and maintain customer databases
- Follow up on customer interactions and provide feedback on the efficiency of the service process
- Administrate facebook fan page, including updating and on-going monitoring, gaining input from staff as necessary
- Design fan page posts and presentation slides
- Help in event organizing and outdoor sales calls.
Provide administrative assistant to manager. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Duties:
- Deal directly and respond promptly to customer inquiries either by telephone, electronically or face to face
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Process orders, forms, applications and requests
- Keep records of customer interactions and maintain customer databases
- Follow up on customer interactions and provide feedback on the efficiency of the service process
- Administrate facebook fan page, including updating and on-going monitoring, gaining input from staff as necessary
- Design fan page posts and presentation slides
- Help in event organizing and outdoor sales calls.